Shipping Policy

Welcome to The Meow Mart! Thank you for choosing us. Here’s everything you need to know about our shipping practices:

1. Shipping Methods
We offer various shipping options to meet your needs:

Standard Shipping: 5-7 business days
Expedited Shipping: 2-3 business days

2. Processing Time
Orders are typically processed within 5 business days. Please note that processing times may vary during peak seasons.

Orders that are received on Friday, Saturday, Sunday or Public Holiday will be scheduled for delivery on the next earliest available business day.

3. Shipping Rates
Shipping costs are calculated at checkout based on the delivery address and selected shipping method.

Free Shipping: Available on orders over $150.
Flat Rate Shipping: $10 for orders under $150.
An administrative fee of $10 applies in the event of unsuccessful delivery, postponement, or cancellation of order.

4. International Shipping
Currently, we are unable to offer international delivery. We only ship within Singapore at this time. We apologize for any inconvenience this may cause and appreciate your understanding.

5. Order Tracking
Once your order is shipped, you’ll receive a confirmation email with tracking details. You can track your order status on our website using the tracking number provided.

6. Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 5 days for assistance. We’ll work to resolve the issue quickly.

8. Return Policy
For information on returns and exchanges, please refer to our Return Policy [link to return policy].

9. Notice Regarding Item Availability

We understand that you may occasionally find your desired item unavailable. In such cases, we will promptly notify you and may recommend an alternative or issue a refund for the unavailable item. We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

10. Customer Support
Have questions? Our customer service team is here to help! Contact us via chat. We aim to respond within 1-2 business days.

11. Policy Updates
We may update this shipping policy periodically. Any changes will be posted on this page, so please check back for updates.